Privacy policy

This sample policy explains, in plain language, how a ticketing service like PromoTix might handle personal information. It is placeholder text for the demo and is not a legal document.

We aim to collect only what we need to sell tickets, keep fans safe and run the service.

• Account details such as your name and email address.
• Order details such as events, tickets and billing country.
• Payout and identity details for sellers, held by our payments partner.
• Device and usage data, such as pages visited and approximate location.
• Messages you send to support.

• To process orders, deliver tickets and send receipts.
• To prevent fraud and verify sellers.
• To improve search, recommendations and the site itself.
• To send updates about events you bought, and marketing only if you opt in.

We share data with event creators for the events you buy, with payment and identity partners, and with service providers who help run our platform. We do not sell your personal information.

We may disclose information when the law requires it or to protect people from harm.

Cookies keep you signed in, remember your cart and help us understand how the site is used. You can control non-essential cookies in your browser settings. This demo stores a small amount of data in your browser, such as your mock account, cart and orders, and none of it leaves your device.

We keep account and order records for as long as your account is open and for the period the law requires afterwards. Support messages are kept for up to two years. You can ask us to delete your account at any time.

• Access, correct or download the data we hold about you.
• Ask us to delete your data.
• Opt out of marketing messages in any email.
• Object to certain uses where the law gives you that right.

Questions about this sample policy? Visit our contact page. See also the terms of use.