Help centre
Frequently asked questions
23 quick answers, grouped by topic.
🛒Buying
How do I buy tickets?
Find an event, choose Official or Fan resale, pick your tickets and check out. Your tickets appear in My tickets right away or as soon as the seller transfers them.
How long are tickets held during checkout?
Ten minutes. A timer shows how long is left. If it runs out, you can simply start again.
Are the fees shown before I pay?
Yes. Every fee is listed line by line in your order summary before you confirm.
Can I use a promo code?
Enter it in the promo box at checkout. Visit the Deals page to see current codes.
🔄Resale
What is fan resale?
Tickets sold by other fans who cannot attend. They are labeled in green and covered by our Buyer Guarantee.
Why are resale prices different from the face value?
Sellers set their own price. It can be below or above face value depending on demand. We show a suggested range to help.
What if a resale ticket does not work?
File a claim within 24 hours and we will replace the ticket or refund you. See the Buyer Guarantee for details.
When do I receive a resale ticket?
Usually within minutes, and always before the transfer deadline, which is 48 hours before the event.
Is resale allowed for every event?
Event creators can set limits or turn resale off. If an event has resale, you will see the Fan resale tab on its page.
💵Selling
How do I list a ticket?
Go to Sell a ticket, find your event, add your seat details and set a price. It takes about two minutes.
What does it cost to sell?
Listing is free. When your ticket sells we take a commission and processing fee from your payout.
When do I get paid?
Within five business days after the event, as long as no claims were filed.
Why do I need to verify my identity?
It keeps buyers safe and stops fraud. You only do it once, before your first payout.
Can I lower my price after listing?
Yes, as often as you like. Interested fans are alerted when you drop it.
👤Account
Do I need an account to buy?
You need one to manage your tickets, so we create one at checkout with your email.
I forgot my password. What now?
Choose Forgot password on the sign-in page and we will email you a reset link. This demo accepts any password.
How do I change my email?
Go to Account settings, update your email and confirm the code we send to the new address.
Can I delete my account?
Yes. Contact support and we will remove your personal data within 30 days, apart from records we must keep by law.
🎪Event creators
How much does it cost to sell tickets to my event?
Nothing up front. You pay a low fee per ticket sold, and you choose whether buyers or you cover it.
How quickly can I publish an event?
Most creators publish in about ten minutes using the Create an event flow.
Do you offer scanning at the door?
Yes. The free door app scans tickets on any phone and works offline.
Can I get enterprise pricing?
For large venues and festivals we offer custom pricing. Reach out through the contact page.
Can I control resale of my tickets?
You can cap resale prices, take a share of resale, or switch resale off entirely.
Did not find your answer?
Our support team is happy to help.