Contact support
We are here to help.
Choose the way that suits you best, or send us a message and we will get back to you.
💬
Live chat
Fastest for order questions. Usually under 5 minutes.
Daily, 8am to 10pm HST
✉️
Best for detailed questions or attachments.
support@promotix.example
📞
Phone
Urgent help on the day of an event.
+1 (555) 010-0199
Send a message
Tell us what is going on
Include your order number if you have one, and we can usually answer in a single reply.
- ✓ Replies within one business day
- ✓ Event-day issues are handled first
- ✓ Quick answers may already be in the FAQ
For organisations
Looking for enterprise pricing?
Running a festival, a venue group or a tour? We offer custom fees, dedicated support and onboarding for larger events.
Explore event creator plansVisit us
Our HQ in paradise
PromoTix Demo Headquarters
100 Example Beach Road
Honolulu, HI 96815 (fictional address)
- Support hours
- 8am to 10pm HST
- Event days
- Open 24 hours